123 reg dumbasses

[icesys]

Just a rant

I recently renewed two domains I have owned for two years with 123reg both the .com and .co.uk

I have just noticed that the .com no longer points to my server but the .co.uk is fine. After checking on whois it seems the .com is registered to an owner Canada and is now making money from my traffic.

I have the receipt from 123reg confirming payment and the .com was in my account list but now seems to have disappered.

I have emailed 123reg twice and received no response, Going to phone them tommorow.

 

[FreetimersInter]

123 are next to useless...

they were bad before they relocated down south.. now they are just plain crap

 

[Admin]

Make sure you whois your domain portfolio regularly for any unsuspected changes.

I run mine through about once a month and then sort by registrant, you will soon see if a name you dont recognise shows up!

I also track my drops on a monthly basis, just checking now what I will release to the world.

 

[icesys]

Thanks for the tips admin

Phoned them this morning, they don't understand why it has disappeared, are going to send my details to their head office in London and then contact me when they know what's happened.

 

[Bunto]

Contact Number For 123-reg

Heya i have been charged twice for a domain, it's ridiculous they dont get back to you via email at all.

I want to get my money back.. who do i call? what's the number to ring?

 

[GreyWing]

send them a link to this https://www.moneyclaim.gov.uk/csmco2/index.jsp

7 days and you going to them

Also same with the chap that domain was lost by them. Take them to court for losses incurred and the loss of the value of the domain.

It's negligence and will stand up in court.

All the best
GW

 

[242tel]

123 reg double charging

Heya i have been charged twice for a domain, it's ridiculous they dont get back to you via email at all.

I want to get my money back.. who do i call? what's the number to ring?

I also bought a number of domains from them this morning, went thro the payment process to be informed that my "Transaction was Invalid and the purchase cancelled, please repeat the process"
This i did.
Only to find 10 minutes later that they had put both card transactions thro and taken payment twice for exactly the same deal (2 minutes apart!).
The only difference being the Invoice Number.

Obvioulsy, i can't seem to get thro to them...ANY IDEAS other than GreyWing suggestion to take them to court?

 

[bensd]

Have you tried submitting a support ticket? 123-Reg Support

Every time I have done this I have had a quick response.

 

[242tel]

123 reg DOUBLE CHARGING

Have you tried submitting a support ticket? 123-Reg Support

Every time I have done this I have had a quick response.

You know what bensd, I spent 20 minutes trying to get past the wall of Q & A responses (to post a complain ticket) that they put up, that i gave up and have tried to make contact with a Head Office of some sort. To no avail.
Guess if i dont get my money back from them, i'll just have to order them a Skip for their Head Office front gate!

 

[Takwa]

I remember they gave their support number out a few years ago, but not you can just use their support system, if they don't reply you in a day summit again, I remember I submitted one and no response about a week, until i sent an update asking Hello is anyone in?

Anyway I had giving up on them now, planning to escape unnoticed....

btw bad luck on the domain. hope you will get compensated for it.

this is why I am thinking about getting my own tag, for the safety of my beloved uk domains.

 

[devolution]

This is from SayNoTo0870.com ... Might help...
Company Name 0870 / 0871 0844 / 0845 01 / 02 / 03 Freephone Other Information
WebFusion 0871 2309525 0845 1306965 01782 605800 0800 0317800 Various Customer service options
Also ask for 123-reg.co.uk

Unverified Numbers Database
Company Name 0870 / 0871 0844 / 0845 01 / 02 / 03 Freephone Other Information
123-reg 0871 230 9525 01782 605 399 Gets you to the options without the 10p per minute
123-reg 08712309525 02085877558
123-reg.co.uk 08712309525 02085877558

 

[Armidia]

was checking through a couple of card statements just by chance and spotted I had been double charged back in September.

Refund was not actioned and a ticket remained opened for over 2 weeks.

Went through my CC company in the end.

 

[Skinner]

The only thing I wanna send 123-Reg's way a box of napalm

 

[bensd]

You know what bensd, I spent 20 minutes trying to get past the wall of Q & A responses (to post a complain ticket) that they put up, that i gave up and have tried to make contact with a Head Office of some sort. To no avail.

I found this for a while - very frustrating.

You have to login first (link top right from memory) then there will be an obvious link to submit a support ticket.

 

[retired_member25]

was checking through a couple of card statements just by chance and spotted I had been double charged back in September.

Refund was not actioned and a ticket remained opened for over 2 weeks.

Went through my CC company in the end.

I'm having the same experience. They charged me twice - instead of refunding they forwarded the support ticket to the "production development team" and I haven't heard anything since.

 

[Armidia]

Phone them

I managed to (eventually!) find a phone number and called them and Christmas Eve and got another issue resolved instantly. Problems with a nameserver registration.

I also had a domain watcher that did not catch the domain...despite it still being free. Seems like that may be another area for them to address.