We're looking at finding a better way of handling contact requests from people. Currently it's just emails or contact forms and a bit sporadic.
I'm assuming there must be some kind of online contact management platforms out there? Has any one used any they can recommend.
Ideally something that can act as an inbox for all of our contact forms and with template replies that can be quickly used as a reply. Multi user log in would be handy, especially if it tracks activity (ie: so we know who has replied to what) and even better if it could have different permissions (eg: access to only certain addresses).
I know you could technically do this with a shared gmail account but it feels like there should be a better option. I did a very half hearted google but wasn't sure what to even call it.
Anyone got any ideas?
I'm assuming there must be some kind of online contact management platforms out there? Has any one used any they can recommend.
Ideally something that can act as an inbox for all of our contact forms and with template replies that can be quickly used as a reply. Multi user log in would be handy, especially if it tracks activity (ie: so we know who has replied to what) and even better if it could have different permissions (eg: access to only certain addresses).
I know you could technically do this with a shared gmail account but it feels like there should be a better option. I did a very half hearted google but wasn't sure what to even call it.
Anyone got any ideas?