Black Friday affiliate tracking issues

martin-s · Nov 28, 2016

Do any of you have publisher accounts at Webgains and access to stats on how many clicks you know you sent versus how many they tracked and recorded?

We sent out a solus email for one of their partners and less than 12.2% of the clicks sent have been correctly recorded.

baldidiot · Nov 28, 2016

We should have those stats, my wife deals with the retail aff programs though so let me get her to pull the click stats and I'll see if they match up with what our server says.

Will let you know later on today.

Edwin · Nov 28, 2016

Do you mean you tracked the clicks out of the email before sending them through the Webgains link? If so, I'd expect quite a drop off (though not to the level you describe, of course!)

bletchen · Nov 28, 2016

They reported about 15% of our clicks. Suspiciously low since then too, but getting better. Hopefully just an error with their reporting, and not their tracking!

bonusmedia · Nov 28, 2016

Don't do much with WebGains but all seems fine from here.
AWin has been temperamental with reporting but they say tracking is fine.
Currently reporting clicks but not sales for today.
If the tracking systems can easily scale to meet demand I'm not sure why reporting can't... unless there is some requirement for human approval.

martin-s · Nov 28, 2016

Edwin said:
Do you mean you tracked the clicks out of the email before sending them through the Webgains link? If so, I'd expect quite a drop off (though not to the level you describe, of course!)

Yes, we use Sendy.co for emails and all links go through tracking within the Sendy app.

Where we track internal links, the drop off is 1-2% (which you might expect for the occasional slow loading page or click in error), but almost 88%? Wow.