confused with pool and snapname

[sdkay72]

... I got a .com through snapname waiting for it to expire, I also registered my interest using pool ( which I did first). Snapname got there first and took my dollar. it even shows up as snapname registered on whois.
Now I have received an email from pool saying that they have registered it, to which I replied with my query about snapname to which I got back this:

"I can confirm that we have acquired the domain *********.com. If it was registered elsewhere then that registration was deleted because the domain was released at the registry today. A whois search at http://www.whois-search.com clearly shows it was registered via one of our registrar partners today."

they have taken money and it's still on whois with snapname. not happy, but worst of all don't know what to do next.

any thoughts ppl, is there a governing body who frown upon such activities ?

cheers in advance

 

[woopwoop]

Did you get an email from them saying "congratulations, we have acquired this domain for you..." or something similar.

I know when I've got names in the past with these services they tend to use their name first and because they use a bunch of registrars to go after the name for you, you will eventually be sent the log in details for the registrar who the domain is held at.

Give them a quick call or email.

But I wouldn't be too worried if you have received an email indicating that they have caught the name for you. Especially if they have taken the $60 or whatever it is.