...as the saying goes - 'Whatever'. ...I would say that the majority of the other 5 million don't even know who Nominet are, let alone the Nominet contract and even less the Nominet DRS. I would also say that on the whole people only have a problem when things go wrong - some companies deal with it in a customer focused and fair way - some don't. ...and as you keep pointing out that the numbers are small, so why is Nominet so reluctant to actually deal with the problems properly? I really don't like all this 'tapping ourselves on the back' lark, pointing out all the bits that are good, that's really not the way to move forward and improve things. In my experience good businesses proactively look for any problems in their product and to fix those errors/faults/problems that are found quickly, because it's going to affect their reputations and proffit margins, but I guess while Nominet has a captive audience, isn't regulated, isn't accountable to its custmers, is going to get the ump when some of their customers aren't happy and has the PAB for the reasons you've stated to me - then what's the insentive? I applaud you coming on this forum Jac and I thank you for organising the meeting, but I do ask myself why Nominet isn’t actually doing this themselves and in an ‘official capacity’? ...or are you now their official spokesman/Marketing Manager etc.?