Payment issues

doodlebug · Mar 31, 2010

Couldn't pay for registration fee on Domain Monster today and got this message :

" Due to a fire at a key British Telecom exchange in London, we are currently experiencing problems authorising payment with specific card providers. The banks/card providers affected are currently implementing their disaster recovery plans and are gradually coming back online. This will affect your payment card with all merchants for the same reason until resolved.

We apologise for any incovenience this may cause you and rest assured we continue to monitor each merchant provider affected closley "

So if anyone else has had online problems today then this could be why

retired_member21 · Mar 31, 2010

From Sagepay:-

Hello,

We'd like to update you on an external issue which is effecting nationwide telecomms/datacomms.

British Telecom has confirmed a fire at their Exchange in the Paddington area of London. This has impacted a huge number of UK businesses, including Sage Pay and the major banks that route transactions through the Exchange. Sage Pay has taken action on your behalf by quickly moving transaction processing to our backup data centre. However, the issue has affected connectivity to some banks who rely on the exchange and we are currently unable to process via those banks at this time.

Please note, as banks and payment providers look for alternative transaction routing solutions away from the Paddington Exchange, this could create some general capacity issues, resulting in transaction 'time-outs'.

We'll be regularly updating our system monitor page, however if you would prefer to speak to one of our advisors, we remain open 24/7 throughout the Easter period.