Proposal
We propose to stop issuing pro forma invoices automatically. Instead we will send warnings regarding the outstanding renewal at date points to be determined and then, if a renewal is not received and the registrant still wishes to pay directly, provide an option within Online Services to do this. Within the Online Services system there would also be a variety of warnings explaining the likely cost saving of renewing through their registrar etc. An additional feature would be text configurable by the current registrar, e.g. "You could save £65 renewing with ABC Registrar Ltd. Please call us on xxx to arrange your renewal" as well as contact information.