Recovering domain from locked 1and1 account

pbryd · Dec 9, 2013

A friend of mine has a co.uk domain with 1and1.

Following a dispute over downgrading from hosting to just a domain with them, they have locked the account until my friend pays for hosting they're not using.

We now want to change the nameservers.

What options do we have to either get the DNS changed or swap registrars?

Phil

AssetDomains · Dec 9, 2013

Assuming his name and emails on the who is you can pay mom £10+ vat and have it transferred to another host

pbryd · Dec 9, 2013

Thanks - I'm just looking at nominet now, hopefully she still has the same email, I'll speak to her tomorrow.

Systreg · Dec 9, 2013

All you need to do is login to the Nominet account associated with the domain name, and from there you can change it to a different tag.

pbryd · Dec 9, 2013

I assume she will have to create an account with a new registrar ready to receive the domain?

Systreg · Dec 9, 2013

pbryd said:
I assume she will have to create an account with a new registrar ready to receive the domain?

Yes, open an account at a new registrar, then transfer in the domain to them, during which you'll be asked to change the tag to theirs.

pbryd · Dec 9, 2013

Thanks guys, much appreciated

AssetDomains · Dec 9, 2013

pbryd said:
Thanks - I'm just looking at nominet now, hopefully she still has the same email, I'll speak to her tomorrow.

If it was a free domain with hosting some hosts keep the email in there name to stop a transfer. If They paid for the domain a quick call to nominet explaining one of there registrars is acting unreasonable may see them do the tag change for free they often try and get you to sort it out between yourselves before stepping in though. In that case a quick £12 quid can save a whole load of messing about.

mdrussell · Dec 10, 2013

pbryd said:
A friend of mine has a co.uk domain with 1and1.

Following a dispute over downgrading from hosting to just a domain with them, they have locked the account until my friend pays for hosting they're not using.

We now want to change the nameservers.

What options do we have to either get the DNS changed or swap registrars?

Phil

I hate competitors that practice such shady tactics as these. Eurgh.

sdsinc · Dec 10, 2013

Make sure you cancel all contracts otherwise they will continue to charge and even send to collections. They are famous for doing this. 1&1 have a horrible reputation when it comes to domains.