The reason I asked, is that it is your responsibility as the seller to ensure the product (domain) is delivered to the buyer. Now, if he's only ever brought .com before, we all know that these come with a push into an account. If the buyer wasn't aware he had to do more to complete the purchase, that would count in his favour. 'DOMAIN TRANSFER SENT' says to me that the transfer has been sent, not YOU NEED TO ACTION THIS IN THE NEXT 5 DAYS. As you have the Nominet time out email, you should have dealt with this issue then. Contacted the buyer, asked what was happening, and why they haven't completed. As I said above, as the seller, you are responsible for delivery. Had buyer not responded, and you refunded, then sold on again, everything would be fine and dandy. However, despite being told that the transfer hadn't gone through, the domain was sold to a 3rd person. See what I'm saying here? I'm diggin through my bookmarks looking for one that was related to something similar with a digital delivery on the old distance selling regs (presume UK buyer and deal done on phone / t'internet). When I find it I'll post it.