Something fishy going on with NS and HI

[disruptive]

I have a domain that has its NS hosted with Heart Internet and its URL forwarded, however I am finding that, it perpetually slips back to a holding page. HI say they have forced it and then I find it keeps slipping back. The whois shows that the NS is indeed HI and the interface panel shows the link that it should be pointed to! I keep asking HI to resolve this issue and it gets fixed and then breaks.

Any clue?

 

[fish]

try restore the DNS to defaults (under domains' DNS managemant page)

have had similar in the past and this did the trick

Fish

 

[devolution]

There seem to be two sets of nameservers at HI:

ns.mainnameserver.com -} these are used with (reseller) hosting
ns2.mainnameserver.com -}

ns.heartinternet.co.uk } default, without hosting
ns2.heartinternet.co.uk }

Are you seeing "
This domain name has been reserved for future use

If so, you'll need to add it to your hosting (reseller) as a domain and then config from there (either as a redirect on an existing package or as a new domain).

I've got a reseller account and any new domains or domains that get updated/transferred seem to get put onto this holding page.