Still waiting for a refund a week later

[bensdbensd is verified member.]

I was buying a domain via sedo and they cancelled it as the seller didn't start the transfer after several request from sedo.

I was told on 13/10 that the refund had been processed and it had left there account. I am still waiting for it!


I have had several issues with sedo lately. Is it just me or is there customer service going down hill?

 

[golddiggerguy]

Hope not I have made my first sale and contact with them today, fingers crossed!

 

[charliecharlie is verified member.]

I'm thinking of applying for account director role and sort things out there. Certain individuals there are helpful but you can't keep pestering the same people again and again. A company like sedo should prioritise customer service. If you're interested in an experienced global account manager get in touch!

 

[bensdbensd is verified member.]

Just a quick update on this:

I got fed up of waiting for an update from sedo so i rang them this morning. Refunds are sent out once a week, although i was told the refund was sent my payment actually missed the run last week so i was sent payment today.

Why they couldn't have told me this earlier i don't know, would have saved both of us time and hassle.