telephone socket

[retired_member32]

i have a problem with my main telephone contact box,my bt socket is smashed to bits so is hanging from the wall (baby walker) ,every time someone rings me my broadband disconnects...

i purchased a new box (shown below) because i believe the problem to be from my adsl filter

i have two wires from the exchange white and orange which connect on one side a and b but what about the adsl side ??? does anybody know what goes the otherside

 

[retired_member32]

we have a telephone engineer in our midst....

yes the main bt socket was smashed from the wall and i bought a replacement (shown above)that has a twin entry,one for phone and one with a adsl connection via the rj11...

i did try connecting the rj11 (adsl) to my broadband but it didn't work,i tried looking for wiring diagrams for the thing but couldn't find anything

i will try the links you shown me and i appreciate your time for finding me the links

Regards

Mark

 

[retired_member32]

yes under the links you provided i am breaking their terms and conditions relating to removing there socket so i have requested a BT engineer to come and sort it out.

thanks for your help really appreciate it

 

[stender]

usually blue with white stripes goes on number 2, then white with blue stripes goes on number 5. orange with white is usually the bell wire and goes on number 3 but you only need to connect that for extensions.
A master socket has a capacitor in it whereas extension boxes dont', or you can cut it out if using as an extension.
That's assuming bt dont use 3rd rate contractors nowadays and use any old colours.