Thanks Sky

[matmat is verified member.]

Sky card had a snap in it so I decided to ring up and ask about getting a new one before it snaps even more!

"No problem sir, a new one should be with you in around 5 days"

Fantastic I thought! Goto watch sky and it doesnt work....

Yes you guessed it, they cancelled my current card while I was on the phone. Didnt even tell me! So great, no sky tv for a week.

I would of thought as you have to activate the new card that it would update and cancel the old card at that point.


Not happy

 

[GreyWing]

tell em you are going to cancel, phone them up and threaten them.

You watch the offers start to trickle down that phone line. I think if you kick up enough fuss, they maybe get one couriered out to you.

They had 2 engineers at my door within a day over Christmas

Best of luck

 

[matmat is verified member.]

I will do that now

 

[matmat is verified member.]

Managed to get some future discounts per month and refund on the time without sky but still the card will take 5 days to get here. There is nothing they can do

 

[GreyWing]

arh suppose if it can't be done it can't be done

Just a point to everyone, phone sky and threaten to leave, they always knock some money off, so do virgin as well.