- Joined
- May 25, 2005
- Posts
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Thanks for that Stephen. There is a lot to read and on a brief scan it seems to indicate to me that they can email individuals about similar products when a sale has already been made. We could do with a legal expert looking at this. In any event I'm sure they have an obligation to write to you if they propose introducing a 'new service' that will adversely affect the service you currently receive. I'm taking a look at Nominet's previous correspondence with our company and me individually. They didn't mind asking for feedback in this email they sent me:
Dear Customer
We recently emailed you to invite you to take part in a survey about your experience of Nominet's customer service. We value your opinion and your feedback will help us to improve our service to you in the future, so please take a couple of minutes now to complete the survey.
Have your say for a chance to win an iPod Touch
To say thank you for taking part in the survey we have 3 Apple iPod Touches to give away! For your chance to win an iPod Touch, please enter your email address at the end of the survey (terms and conditions apply).
If you have any questions about this research, please contact us at [email protected] or by telephoning 01865 332244.
I would like to thank you very much in advance for your time.
Kind Regards,
Jonathan Watkins
Customer Services Manager
Nominet UK
T +44 (0) 1865 332244
F +44 (0) 1865 332288
E [email protected]
http://www.nominet.org.uk
Further information
An independent research company called The Leadership Factor is conducting the survey on our behalf. Find out more about The Leadership Factor on their web site.
A summary and analysis of the survey results will be published on our web site.
If you would like to be notified when the results from this survey are published, please reply to this email with the subject line Survey results.
Your participation in this survey and the answers supplied are completely anonymous unless you choose to give your email address at the end of the survey. The results and statistics from this survey will be made public. We will never share your email address with anybody else. If you would like to opt out of all future customer satisfaction surveys that we carry out, please reply to this email with the subject line unsubscribe-from-surveys.
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Nominet UK is a company limited by guarantee and registered in England under No. 3203859. Our registered office is Minerva House, Edmund Halley Road, Oxford Science Park, Oxford, OX4 4DQ, England.
Dear Customer
We recently emailed you to invite you to take part in a survey about your experience of Nominet's customer service. We value your opinion and your feedback will help us to improve our service to you in the future, so please take a couple of minutes now to complete the survey.
Have your say for a chance to win an iPod Touch
To say thank you for taking part in the survey we have 3 Apple iPod Touches to give away! For your chance to win an iPod Touch, please enter your email address at the end of the survey (terms and conditions apply).
If you have any questions about this research, please contact us at [email protected] or by telephoning 01865 332244.
I would like to thank you very much in advance for your time.
Kind Regards,
Jonathan Watkins
Customer Services Manager
Nominet UK
T +44 (0) 1865 332244
F +44 (0) 1865 332288
E [email protected]
http://www.nominet.org.uk
Further information
An independent research company called The Leadership Factor is conducting the survey on our behalf. Find out more about The Leadership Factor on their web site.
A summary and analysis of the survey results will be published on our web site.
If you would like to be notified when the results from this survey are published, please reply to this email with the subject line Survey results.
Your participation in this survey and the answers supplied are completely anonymous unless you choose to give your email address at the end of the survey. The results and statistics from this survey will be made public. We will never share your email address with anybody else. If you would like to opt out of all future customer satisfaction surveys that we carry out, please reply to this email with the subject line unsubscribe-from-surveys.
--------------------------------------------------------------------------------
Nominet UK is a company limited by guarantee and registered in England under No. 3203859. Our registered office is Minerva House, Edmund Halley Road, Oxford Science Park, Oxford, OX4 4DQ, England.