.uk have your say

[spiderspider]

Just got this email from Nom:

Hello {reg name},

Nominet is the registry for all domain names ending in ‘.uk’ and we’re delighted that you chose to register oneofyourdomains.co.uk through your registrar {their name} ({their tag}).

We’d like to invite you to complete a short survey about why you chose this domain and what you’re likely to look for in future, so we can best meet your needs and improve the experience for all our customers.

If you would like to participate, please click here to complete the survey now and help improve the future experience for all our customers.

This survey is being conducted in accordance with the Market Research Society’s Code of Conduct - any responses you provide will not be personally attributed to you without your explicit consent. The survey platform is provided by Toluna Group Ltd. and your data will be used in aggregated form only, and will be processed and analysed by Insight Engineers Ltd., our independent partners who are managing this survey on our behalf.

If you have any questions about this research please contact us at [email protected].
I would like to thank you very much in advance for your time.

Kind regards

Sally Ockwell
Head of Marketing

Only sent to one of my nom accounts. However the link 'please click here to complete the survey now' don't work from Thunderbird. Got there in the end.

Q1 - Have you renewed in last 6 months. (no I haven't)
Q2 - why is you domain registered (personal business etc etc)
Q3 - What is (domain) intended for? Commercial, charity, personal etc etc
Q4 - How long ago did you register (domain)?
Q5 - Had to copy and paste this one:

During the course of this survey, we’re going to be exploring the concept of ‘quality’. When you think of quality in relation to domain name endings, what comes immediately to mind?

Q6 - What made you first register this domain? list of options
Q7 - What influenced your domain ending? list of options
Q8 - When you first purchased, where did you go for information? List of options.
Q9 - Why did you choose .co.uk? list of options
Q10 - Was .co.uk you first choice, or were all other options taken?
Q11 - Other than .co.uk, which, if any of the following internet domain endings do you currently have registered for this entity? List of endings
Q12 - How likely are you to renew this domain next time its due?
Q13 - And why do you say that? In response to 'probably will' for above)
Q14 - How likely are you to register a .uk domain name for this entity within the next 12 months?
Q15 - How likely are you to register a .com domain name for this entity within the next 12 months?
Q16 - Thinking about two of the most prevalent domains in the UK -.co.uk and .com, please choose from the following words which you would associate with each of these two domain endings.
You may choose both, either or neither of the two domain endings for each word.
words like - credible, well known, trusted, professional etc etc
Q17 - Thinking about .co.uk, how much do you agree or disagree with the following statements? (List of statements is th highest quality, is trusted with strongly agree, agree etc etc)
Q18 -

Nominet is the domain name registry for all domain names ending in .uk, and the guardian of the UK internet infrastructure. When you register a domain name ending in .uk with a registrar you enter a three-way relationship with your registrar and with us. We also:
Ensure your .uk domain name is always available (99.9% uptime), achieved by making sure that when someone types your web address into their browser, they end up at your site
Secure your online personal identity by securing your domain name
Protect you from illegal/criminal activity on your .uk domain and others you might visit
Provide direct telephone and web support to you if you have issues on:
Domain registration disputes
Domain transfers from one registrar to another
Move issues with your registrar
Undertake to resolve all queries at the first point of contact, and in the rare events where this is not possible, to do so within two working days
When UK consumers were asked about searching and buying online, 7 out of 10 said they prefer to do so on a .uk web address

Having read that, how much do you agree or disagree with the following statements?
Then a list of 'I like the promise on reliability' questions.
Q19 - Considering what you’ve just read, would you be prepared to pay more for a domain extension if it had these quality attributes and support services (i.e. dispute resolution services, guaranteed service uptime, general support and advice)?
Q20 - Which UK region are you from.

 

[humble pie]

is this only for dropped .UK's not .co.uk?

 

[spiderspider]

is this only for dropped .UK's not .co.uk?

No idea what you mean.

Do you mean 'Are they only sending to names that have dropped?'? If so, then no, the domain they were talking about has been registered for about 5 years and is active.

 

[Darren]

[nom-announce] Registrant behaviour market research

In the coming weeks, we'll be conducting research with a randomly selected sample of registrants in order to gain a better understanding of consumer demographics, domain buying behaviour and sentiment in selecting UK domain names. The research will be performed via an online questionnaire on our behalf by an agency called Insight Engineers, although the email inviting registrants to complete the survey will be sent from Nominet.

We're aiming to get approximately 2,000 responses, and in order to obtain these we expect the number of invite emails sent to reach tens of thousands.

We plan to share top line results from this research with you in due course.

More information, including the email invite copy, is available on registrar resources - http://registrars.nominet.org.uk/ma...uk-family/registrant-behaviour-research-email