Anyone use zendesk?

[mally]

I'm looking for a support ticket system for one of my websites that I run with some others. Alot of companies appear to be using zendesk. do anyone on here use them? cheers Mally

 

[namealot]

Yes its good but long winded maybe smarter than it needs to be? have recently been trying out helpscout so far for small scale ok ? also desk, freshdeck, happyfox which was the simplest downside if you want canned replies etc you can’t mark a ticket as completed or pending without fully opening otherwise pretty good really depends on volumes budget etc

 

[murph]

Hesk is pretty decent for an free solution

 

[mark]

If you're looking for a really powerful solution with ongoing development then we use Sirportly (http://sirportly.com).

They offer a hosted solution or the option to host it yourself like we do.

Highly recommended, wouldn't swap to another solution now.