20i Reseller Hosting

Beyond a joke ...

Discussion in 'The Bar' started by keys, Nov 20, 2018.

  1. keys United Kingdom

    keys Well-Known Member Full Member

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    The declining service of our hosting provider, a plc no less, would be laughable if it was not true experience. As a client of 16 years standing (current price £1460 +VAT per year) I think it is reasonable to expect consistent and reliable performance. Alas, this is not the case.

    The website hosts a catalogue of several thousand domains. It is more like a catalogue of errors in recent dealings with their support.

    As an example, repeatedly they have in effect shut down back end controls making any website or price changes impossible. Without warning they switch to a new CMS system, which sounds wonderful but is simply unusable. I politely ask them to fix it, and they revert to the old system. Not once, nor twice but five times they have repeated this fiasco.

    Anticipating the same again, I specifically asked them not to implement the new service until it is properly tested and finished. So what did they do yesterday? They replaced the front end with an equally useless creation, using out of date information.

    There is currently no access to the catalogue for customers, not a purchasable domain in sight. All they can do is view text pages. Now I have to concede that back end updates are working to some extent. Problem is front end and back end are not connected in any way, shape or form.

    I could go, but I am sure you are getting the picture by now, and possibly feeling that it is no longer amusing. I wish I could tell them where to go with their CMS and support, unfortunately it is not that simple.
     
    Last edited: Nov 21, 2018
  2. Domain Forum

    Acorn Domains Elite Member

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    articles.co.uk
     
  3. newguy United Kingdom

    newguy Well-Known Member

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    Sounds like a right disaster. They're lucky you've had the patience you have, over all of these years.
     
  4. keys United Kingdom

    keys Well-Known Member Full Member

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    All working again, but what an ugly setup.
     
    Last edited: Nov 29, 2018