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I get prompt responses from real human beings there when I email support. That's on the drop-catching side, but I guess their registrar business must be similar...
I have quite a number of doms with them currently (these were one's that for some reason heart couldn't reg them i.e. showing as unavailable), will be a large amount from heart to DM soon.
Their prices are comparable to Heart too.
As Edwin mentioned, their cust support is good (I did have a few issues with them initially but was quickly resolved), not had any ignorant or incorrect responses to questions both technical and non-tech either so that's a bonus (some firms seem to employ muppets to man their cs desks lol)
Interesting SEO comment, given that with mergers over the years, a lot of TAG's are now owned by the same parent company, won't the algorithms just be updated to group these loosing any SEO benefit?
Domain Monster have a forum rep as well on here, who has taken over issues which wasn't immediately solved.
I have had no dis-satisfactory issues with them, was a name which was not set to auto-renew which expired, but I could have set it wrong as I dropped a few others, but other than that all good. Had some nice catches with their drop catching too.