Question Dynadot tag release not working.

[DomainPortfolio.ukDomainPortfolio.uk is verified member.]

@Dynadot

Anyone else having a problem releasing a domain from the DYNADOT tag to their own tag?

I tried releasing a domain back to my own tag today from Dynadot, it failed 3 times with the following reason given by Nominet (I've x'd the domain out):

The UK central registry has denied the tagout request for xxxxxx.co.uk.

Here's the reason for denying the request:

The tag name xxxxxx.co.uk is not valid.

To me, the reason for Nominet denying the request, suggests that Dynadot are trying to release the domain to a tag called xxxxxx.co.uk rather than my actual tag.

I've been on Dynadot live chat support, and she said:

Our system did attempt to release the tag to MOORE-IE, but it keeps failing. To which registrar would you like to transfer the domain?

Which was of no help at all as I already know it's failing, she didn't seem to understand that it looks like their system is releasing the domain to the domain, instead of my tag.

If anyone could do a quick check, please, if you have a domain on Dynadot, could you release it to your own tag and see if it also fails.

Alternatively, if you let me know your tag, I can try releasing the domain to your tag to see if it works going to a different tag, cheers.

 

[DomainPortfolio.ukDomainPortfolio.uk is verified member.]

The issue was escalated to the Dynadot team, and they'll update my support ticket as soon as they have more information.

In the meantime, a member here gave me his tag to try and release it to him, that looks like it will go through as the Whois says, pending transfer, and I haven't received an email saying, failed. I very much appreciate the member assistance with the transfer, thanks mate, and I let Dynadot know I've tried releasing it to you.

I also sent a release for another domain to my tag, that went through without any failure messages, probably due to Dynadot working on the issue, so hopefully the issue is being fixed.