Heart Reseller... Any successes?

[willbon]

Evenin' all...Just wondered if anyone has had any success with the Heart reseller hosting package?

Any examples out there worth a look at?.... Have you done a rebranded white label with their templates with any success?... I'm interested in setting up a small scale hosting 'hands free' solution.

Also.. for resellers... the 'unlimited' bit.... surely if you really go to town and get thousands of customers, then the sum you pay each year to Heart becomes negligible... but the amount of space you'll take is huge.... Doesn't add up to me... any thoughts?

Cheers

Will

 

[willbon]

Any stories from the weekday crowd?

 

[bensd]

Looked into it ages ago. IIRC pixelinternet.co.uk are reseller

 

[DaveLeeds]

Will. I've had a re seller account with Heart for around 6 years and have never had a problem with their hosting, never had any down time with them. They're very prompt too with any queries being answered the same day, usually within hours. I don't have HostPay' set up and only have a dozen or so sites running through HI but they pay more than HI's fees anyhow.
What I've started doing recently is registering domains through Nom and using a virtual server with HI (and setting up a domain reference) which means your in full control of renewals but you benefit from HI's hosting.
My only real bug bear with them at the moment is that when other customers of theirs have domain references set up against a domain and let said domain drop the reference is still active until you ask HI to cancel it and this can take 7 days.
As for their unlimited use... How long is a pieces of string..

Hope this helps somewhat.

The paragraph below is from their 'acceptable use' policy:-

1.2 The Hosting Services allow you 'unlimited' server space for normal routine "non-file-distribution" web usage. For websites that allow downloading of video, audio or other files we reserve the right to impose a bandwidth limit of twenty-five (25) gigabytes (26,843,545,600 bytes) per calendar month. Non-file-distribution usage will remain unaffected by any limit imposed on downloading of video, audio or other files.

 

[willbon]

Thanks Ben and Dave... some great info.. thanks for taking the time....

I've been with heart for a year now and overall I'm really happy.. so perhaps it's time to start reselling!

Thanks guys!

Will

 

[namealot]

If your just starting out in reseller I’d go yank companies with uk based servers there normally half the price of the uk firms Choose ones that has skype or alike also 24 hr live help/ chat and check it out prior too ? There often 24hr 365 days unlike many uk 0845 endless wait , 9 -5 mon – fri …. I wouldn’t even consider a firm that didn’t offer 24hr 7 day live assistance... and unlimited is in the main just bs always read small print

as for heart this may help although for every bad review site you can normally find plenty ( mostly employee good ones )
http://www.webhostingstuff.com/review/HeartInternet.html

Look at ones like kvchost.com, arvixe.com, Site5.com all pretty good

Sometimes the trouble with good hosts is that everyone then wants to use them and you run into situation that service then declines?

 

[Blossom]

There often 24hr 365 days unlike many uk 0845 endless wait , 9 -5 mon – fri …. I wouldn’t even consider a firm that didn’t offer 24hr 7 day live assistance

HI does offer 24/7 live support...

as for heart this may help although for every bad review site you can normally find plenty ( mostly employee good ones )
http://www.webhostingstuff.com/review/HeartInternet.html

Can't view that because it appears to be down, but I would say the most accurate source for hosting reviews is Twitter. Wouldn't rely on the millions of affiliate 'review' sites, customers who don't understand what they're buying, competitor faked reviews etc.

 

[willbon]

Thanks Namealot and Blossom for your input...

Yes.. the reviews seem to be a little one-sided.. and I can see that their problems are with understanding the system more than the service.

Always been happy with the support offered... sometimes better than being passed around techies on the phone.

I realise it's not the cheapest, but I do believe you get what you pay for with this kind of thing... and reliability with a UK based company was important.

We shall see!

Any other suggestions / examples would be greatly appreciated

Thanks!

 

[namealot]

HI does offer 24/7 live support...
Can't view that because it appears to be down, but I would say the most accurate source for hosting reviews is Twitter. Wouldn't rely on the millions of affiliate 'review' sites, customers who don't understand what they're buying, competitor faked reviews etc.

Not sure why you can’t see it poster was able to though ?I’m under no illusion the vast majority of “reviews” etc twitter included are biased in some way thought my post implied that ? The US market is far more competitive than uk’s (supposedly everything is cheaper staffing, insurance, maintenance , office space etc) although there are many USA firms hosting maintaining etc servers in the uk cheaper than there uk counterparts ?

For me I have noticed yanks tend to complain much quicker more vocally than brits the resulting has meant if firms don’t offer quick resolution, up times better customer service plus the more competition etc they’ll fail? State side? Possibly why the host Europe juggernaut (heart 123) etc shy away from there lol

Just seams a misconception that paying the UK premium (even different prices for companies offering same service often same servers etc that are part of the same group) means the service is better I’d say that’s not the case but peace of mind can also have value well until something goes wrong that is

 

[Blossom]

The US market is far more competitive than uk’s (supposedly everything is cheaper staffing, insurance, maintenance , office space etc)

'Supposedly'? I'd say obviously, look at the price of petrol.

although there are many USA firms hosting maintaining etc servers in the uk cheaper than there uk counterparts ?

A lot of them just have a few rented racks in a data centre, very different to running everything yourself.

For me I have noticed yanks tend to complain much quicker more vocally than brits the resulting has meant if firms don’t offer quick resolution, up times better customer service plus the more competition etc they’ll fail?

I would say it's about the same complaints wise. If it seems like more/faster, it's because the US market is a hell of a lot bigger with a hell of a lot more customers.

Just seams a misconception that paying the UK premium (even different prices for companies offering same service often same servers etc that are part of the same group) means the service is better I’d say that’s not the case but peace of mind can also have value well until something goes wrong that is

Depends what your priorities are. Price might be the most important factor to you, but for some people it's dealing with a company that's just down the road, or one where they feel valued as a customer, or one which helps support the UK economy.

 

[namealot]

'Supposedly'? I'd say obviously, look at the price of petrol..

You drive the server around on the back of a truck then?
Server center in the middle of newyork is cheaper to run etc than one based in some UK backwater with sheep and fields for neighbors?

A lot of them just have a few rented racks in a data centre, very different to running everything yourself...

Some but not all? ditto can be said of many uk ones? Even the data centers priorities as per contractual obligation not nationality of company ? May even be faster than those that own there own ?

Depends what your priorities are. Price might be the most important factor to you, but for some people it's dealing with a company that's just down the road, or one where they feel valued as a customer, or one which helps support the UK economy.

Why do you visit them then? Good luck trying to get into a data center? Uk companies don’t have the exclusive ability to make customer feel wanted? In fact the parent group whose ethos appears to be if someone offer’s better service etc don’t try and improve just buy them out (hey works for them) id say little to no chance, Supporting UK fine all for it that doesn’t give carte blanche to exploit and penalize business how does that help localized business or local economy either? they expoilt this far more than the money going back into the economy...

If you cant find proof that a service offered is better or worse than another then one of a defining criteria would be cost.. I’m sure host Europe or Hel Bidco Ltd or whatever names they use pay there taxes and don’t funnel it all off shore...

 

[Blossom]

You drive the server around on the back of a truck then?

I'm sure I don't need to explain basic economics to you. Petrol cost is directly/indirectly related to the cost of everything. Not to mention that the price of pretty much everything in the US is cheaper.

Server center in the middle of newyork is cheaper to run etc than one based in some UK backwater with sheep and fields for neighbors?

I don't know, find the stats. You're not comparing like-for-like there though anyway.

May even be faster than those that own there own ?

Speed =/= cost.

Why do you visit them then? Good luck trying to get into a data center?

As in, your web host and data centre (again, not the same thing) are down the road in peaceful England, not in the middle of Californian earthquake territory.

Supporting UK fine all for it that doesn’t give carte blanche to exploit and penalize business how does that help localized business or local economy either? they expoilt this far more than the money going back into the economy...

I have no idea what point you're trying to make here. I can only assume you're talking about 'exploiting' meaning 'charging more for services', but a lot of people prefer to have their money going towards UK jobs and UK investment, which obviously has a wider-reaching impact on the economy.

If you compare running costs vs. profit internationally, I'm sure you'll find that US companies like GoDaddy make a lot more profit on a similar set of stats.

I feel like we've hijacked this thread and gone completely off-topic, so this is my last off-topic post here. Happy to continue the discussion in another thread if you set one up.

 

[namealot]

I'm sure I don't need to explain basic economics to you. Petrol cost is directly/indirectly related to the cost of everything. Not to mention that the price of pretty much everything in the US is cheaper.



I don't know, find the stats. You're not comparing like-for-like there though anyway.



Speed =/= cost.



As in, your web host and data centre (again, not the same thing) are down the road in peaceful England, not in the middle of Californian earthquake territory.



I have no idea what point you're trying to make here. I can only assume you're talking about 'exploiting' meaning 'charging more for services', but a lot of people prefer to have their money going towards UK jobs and UK investment, which obviously has a wider-reaching impact on the economy.

If you compare running costs vs. profit internationally, I'm sure you'll find that US companies like GoDaddy make a lot more profit on a similar set of stats.

I feel like we've hijacked this thread and gone completely off-topic, so this is my last off-topic post here. Happy to continue the discussion in another thread if you set one up.

You’d never convince me to recommend anyone use any of the services provided under the host Europe group umbrella the wonderful job they’ve done with so many others 123 reg, webfusion etc I’ll pass thanks?

If you need it I’m sure oecd .org will give you all the data you need to compare business set up labor, health insurance, etc between states and here?

 

[fish]

Given that there's a vested interest in a respondent to the the OP (defending their position) I am sure this will only result in a futile argument in which certain 3rd party aggravators will fuel the fire (because of the open nature of the OP).

Better perhaps to set up a survey and garner views (which of course can be totally slanted. Oh sh*t) and then be able to liaise with respondents on a PM/personal basis to drill down on detail.

OR

The AD forum with such good standing could offer a value add service whereby a subscription model (or sector sponsorship) allows for independent reviews of hosting services, registrars et al which then can be viewed by members (pay to access?)

Just a thought Admin