Dear Partner
After several days of dedicated efforts – including carrying out round-the-clock updates, testing and monitoring; a relocation of teams to our new Data Centre; and increasing our technical resource – we are still experiencing significant issues with our infrastructure systems which mean that we are still unable to return our XML services.
At the moment our technical teams are in the process of reinstating site infrastructure elements in a structured and secure way to ensure the stability of our XML Services once switched back on.
The nature of the work being undertaken unfortunately means that, at the moment, we are unable to provide accurate details of when we will return to normal service. We can, however, confirm that this will not happen before Monday next week (08th April).
This issue has taken longer to resolve than had originally been anticipated and we apologise deeply and sincerely for this ongoing delay. Please be assured that we are continuing to address this as a matter of the absolute highest business priority.
We will of course update you as soon as further progress is made and thank you whole-heartedly for your ongoing patience and support whilst we work through these issues.
