Nominet Locked myself out of our Nominet account

[EdwinEdwin is verified member.]

(I would have called their support, but it's Friday night...)

I tried to change the email address associated with our Nominet Membership account, and although it gave an "access denied" error page, the process also somehow locked me out of our main account. Now all I can see when I use the "old" login credentials is the Dashboard with the list of options below. In other words, what you would see if you log in on a tag rather than under the main membership.

Your Domains
Domain List - view domain details and manage contacts.
Registrant Transfer - transfer domains to someone else (another registrant).
Registrar Change - change which registrar administers your domain names.
Cancel Domains - cancel domains that you no longer want, making them available for registration

(The new login credentials clearly didn't register since they don't do anything at all.)

Has anyone come across a similar situation, and if so how did you fix it?

If nobody is able to help I'll call them on Monday morning and get it sorted out, but it makes me a little nervous not having access to the Admin back-end, billing etc.

 

[ian]

I guess that number would apply, does state "For technical emergencies preventing the registration and renewal of domain names".

 

[EdwinEdwin is verified member.]

Thanks, I'll give that a shot in a couple of hours when I'm back on a landline.

 

[EdwinEdwin is verified member.]

Sorted, thanks!