20i Reseller Hosting

Online Services Issue?

Discussion in 'Nominet General Information' started by Sean, May 13, 2018.

  1. Sean United Kingdom

    Sean Active Member

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    Anyone having problems with Nominet's "Online Services"?

    I can login okay but don't have access to anything.
     
  2. Domain Forum

    Acorn Domains Elite Member

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  3. inteldigital

    inteldigital Active Member

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    You recently changed your email address on your account for anything? Tech, admin, etc?
     
  4. Sean United Kingdom

    Sean Active Member

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    As it happens I have. Does the story have an happy ending?
     
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  5. inteldigital

    inteldigital Active Member

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    Yes. I remember I changed my Nominet tech email address as I wanted to fire registration emails etc. to a dedicated inbox, as my main was being spammed - it changes them ALL. Immediately I was taken back to the dashboard with no access to anything. I contacted live chat who sorted it out for me, think all that was needed was to log in with the new email address!

    Let me know - I'll dig out my chat transcripts and see what I can find.

    EDIT: No transcript I'm afraid, but I did find the first email in the dedicated inbox was from Nominet regarding setting a password. Which reminded me, I needed to login with the new email address (the one you change it to) and then request a password as if logging in for the first time. I hope this helps!
     
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    Last edited: May 13, 2018
  6. Sean United Kingdom

    Sean Active Member

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    Thanks for that. I'll speak to Nominet tomorrow. Rather embarrassingly, I use that many e-mail addresses, I can't remember which one I changed it to now!
     
  7. inteldigital

    inteldigital Active Member

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    No worries, @Sean hope you get it sorted bud! I remember I shat my pants (for lack of a better description) when I lost access to my Web Domain Manager :)
     
  8. Sean United Kingdom

    Sean Active Member

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    All sorted, just needed to reset the password as you said. Cheers for the help ;)
     
  9. inteldigital

    inteldigital Active Member

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    No worries @Sean, glad you got it sorted.