Following on from this thread (which was bloomin' helpful, so thanks for that): https://www.acorndomains.co.uk/threads/any-good-lead-contact-management-platforms.176013/
Does anyone have any recommendations for a decent shared inbox system. This is more for internal use to handle content - we want to be able to send a brief from the shared content@ address and have any of us deal with the replies when they come in, ideally also we'd be able to add (private internal) notes within the thread for any discussion that needs to happen.
Permissions are important here, as we want to be able to add in freelancer content managers and VAs on an ad hoc basis and assign them only to specific tasks (either manually or via automated rules) rather than give them access to the whole inbox.
The best thing we've seen so far is freshdesk, which does everything we want but is meant more as a customer service platform so has a bunch of annoying SLA stats that other stuff that clutters it up a bit.
One other important feature - we want whatever is it to connect to the mailbox via imap so that we can save emails and replies on our own server. There's loads of gmail / gsuite ones that would do the job but they require you to forward the emails to an intermediary email, which traps you in the platform (if imap we can hop around as we like).
Anyone used anything they're happy with?
Does anyone have any recommendations for a decent shared inbox system. This is more for internal use to handle content - we want to be able to send a brief from the shared content@ address and have any of us deal with the replies when they come in, ideally also we'd be able to add (private internal) notes within the thread for any discussion that needs to happen.
Permissions are important here, as we want to be able to add in freelancer content managers and VAs on an ad hoc basis and assign them only to specific tasks (either manually or via automated rules) rather than give them access to the whole inbox.
The best thing we've seen so far is freshdesk, which does everything we want but is meant more as a customer service platform so has a bunch of annoying SLA stats that other stuff that clutters it up a bit.
One other important feature - we want whatever is it to connect to the mailbox via imap so that we can save emails and replies on our own server. There's loads of gmail / gsuite ones that would do the job but they require you to forward the emails to an intermediary email, which traps you in the platform (if imap we can hop around as we like).
Anyone used anything they're happy with?
