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Ive had servers with poundhost, asuk (dedipower) and Netrino all are pretty good athough dunno about support as never use it just buy unmanaged servers.
As long as the network is up thats all im bothered about.
In 6 or so years Ive only had one hardware failure. Was a harddrive, but it never actually failed just got an email from cpanel to say it was gonna pop its clogs sometime soon..
That one was with ev1/RS and they changed the drive out a few hours after I requested.
TBH most hardware failures you can detect before it ever happens.
It's not first hand experience, but if you want good customer service and don't mind paying a bit more for it, then I have heard good things about Rackspace.
Rackspace drove me nuts with their sales pitch. I requested that they contacted me ONLY by email and yet I had about 10 phonecalls from them at really inconvenient times. I also requested quotes several times via email and they never once sent me a quote through. I chose not to go with them.
I host most of my stuff with register1/serverstream. Register1 has top class support (particularly at the price I pay! ) - all my tickets have been answered within 15 minutes, regardless what time I put them in. They also have good uptime. They are definitely the best all-round package I have found to date...