False Seller's Listing Price

[HariSeldon]

Saw a domain with a 'Seller's Listing Price' of 200 GBP so offered the full asking price.

The seller countered with 5000 GBP!

I'm really surprised that Sedo allow this sort of misleading practice; that's the last purchase I ever try to make on Sedo.

 

[DomainPortfolio.ukDomainPortfolio.uk is verified member.]

Similar topic here about names for £200, possibly the same seller: http://www.acorndomains.co.uk/new-domainers/62613-asking-price-sedo.html

 

[HariSeldon]

Thanks, yes same seller but different domain.

I'll raise with Sedo first to see what they have to say and depending on their response see what Trading Standards and the Office of Fair Trading have to say.

It's clearly dishonest and so I'd have thought unlawful which is why I'm surprised Sedo allow it.

 

[tifosi]

I thought on sedo that if it was a fixed price domain and the asking price was offered then it was a binding offer, not a negotiation.

S

 

[archibel]

SEDO explicitly states (in the thread below) "A fixed price is a buy it now price. No negotiations are possible through the system."

www.acorndomains.co.uk/sedo/64915-new-search-facility.html (sorry can't get this link to display properly...but it's the topic headed New Search Facility)

However, maybe when SEDO say 'fixed price' they are only referring to specific promotions where prices are shown e.g. the recent 'Keyword Domains promotion'.

Please can someone from SEDO clarify?

 

[grantwgrantw is verified member.]

The £200 he's seeing is not a fixed price, its the old 'sellers expected price' reworded. Fixed price domains have a buy it now button, these are just normal open to offers domains, the £200 is supposed to be a guide I guess but is obviously useless!

Grant

 

[peacock]

I can't see how this benefits anyone... waste of time all round.

I can only imagine the small benefit for the seller is that once they raise price to genuine expectation it will still show on sedo as having received a few bids which may work to make any potential buyer more comfortable to buy ?

 

[HariSeldon]

I agree with Peacock, everyone loses here which is why I'm finding it hard to believe Sedo are supporting or even allowing this practice.

My Sedo Buyer Control Panel shows "Desired Price: 200 GBP" so the whole thing seems to be a right mess.

 

[HariSeldon]

Hmmm, over 36 hours since I raised this issue with Sedo and still no response, very poor.

 

[Brassneck]

Hmmm, over 36 hours since I raised this issue with Sedo and still no response, very poor.

Just wondering - there are quite a few of us on here who are clearly a bit unhappy with certain Sedo features. I sell one or two names per week through Sedo - as I seller I am constantly trying to manage the fine line between upsetting potential buyers and getting a fair price for my domains. I would happily spend some time with Sedo reps at their offices in London if it meant that we could address some of the problems we collectively have picked up - both from a buyer's and seller's point of view.

Would anybody else be interested, and would Sedo be interested in hearing from us?

Stephen.

 

[HariSeldon]

Would anybody else be interested, and would Sedo be interested in hearing from us?

It was my first (and last unless the misleading practices are stopped) attempt to buy a domain off Sedo so not something I'd be interested in spending any more time on. I'd have thought a good idea for those of you who use Sedo regularly though.

It's now well over 72 hours since I raised a ticket with Sedo and still no response from anyone.

 

[sedosedo is verified member.]

I have returned from holiday so I can happily answer your questions and listen to your suggestions.

Please email me directly at [email protected] with your queries.

Stephen - It would be good to meet you to discuss your suggestions.

Please let me know when you are free to come in to the Sedo office in Holborn.

Kind regards

Joanna

 

[retired_member12]

I have returned from holiday so I can happily answer your questions and listen to your suggestions...

So no one took over whilst you were away Joanne?

...Please let me know when you are free to come in to the Sedo office in Holborn.

...I too like nothing more than getting free advice off my customers in the comfort of my own office?

 

[sedosedo is verified member.]

We have a customer support service in Germany that is available to answer your queries from Mon - Friday.

Email: [email protected]
Telephone: (+49) 221 / 340 30 - 230

If you do not receive a reply or the help you need then please contact any of the UK team at the following email addresses. Someone will always be here to help.

[email protected]
[email protected]
[email protected]

regards

Joanna

 

[Bailey]

...I too like nothing more than getting free advice off my customers in the comfort of my own office?

Thats well below the belt - considering Stephen has already offered to go into Sedos London office - and that offer has been accepted

 

[HariSeldon]

Doubletap, as the OP I've got plenty of issues with Sedo. I've told them this misleading practice is unacceptable and that that's the reason I'm not bidding in the mobilephones auction.

I think Monday to Friday customer service for a 7 day a week auction site as big as Sedo is rubbish and explains why it took them 4 days to respond (poorly) to my complaint.

However, even with all that, I think your office remark was OTT. I can fully understand how frustrated people might get with Sedo but don't shoot the messenger here.

 

[retired_member12]

Doubletap, as the OP I've got plenty of issues with Sedo. I've told them this misleading practice is unacceptable and that that's the reason I'm not bidding in the mobilephones auction.

I think Monday to Friday customer service for a 7 day a week auction site as big as Sedo is rubbish and explains why it took them 4 days to respond (poorly) to my complaint.

However, even with all that, I think your office remark was OTT. I can fully understand how frustrated people might get with Sedo but don't shoot the messenger here.

It's not about shooting the messenger Hari. I'm sorry, but I dont recognise the 'messenger' concept, not in business anyway. Maybe i'm old school, but if a customer ever said to me they would come to my office to discuss problems they were having with my company, then the least, the very least, i'd do is offer the same back! That's how we were taught about customer service. Those customers were, after all, paying for my holidays as well as my wages.

For the record, the comment was aimed at Sedo, not Joanna directly, but she is, at the and of the day, Sedo. I suspect the thought of offering a visit back never even entered their heads, otherwise it could have been said.

In the non-virtual world, customers say a lot harsher things than that to suppliers who they dont feel are meeting the mark. If these people haven't even got the authority to jump in a hire car and go to see the odd customer or two, then you have to ask is it worth the effort.

Who do they think they are, coming over here and selling our names!