I think there is no doubt that the voting process operated by Civica was not impartial. This appears to me to contradict their own claims about their services. According to them, they are "helping organisations deliver secure, trusted elections - bringing integrity to results", undertaking to "deliver results that everyone can trust." They say that "appointing Civica Election Services as your Independent Scrutineer or Returning Officer helps you bring consistency, integrity and transparency to all aspects of your election or ballot." Why choose their services, they ask: "To bring independence, impartiality and integrity." "Civica Election Services - Making Democracy Happen." On this point, I seriously question whether it is acceptable, in a democratic process, for a voting form to be partial and biased in favour of one voting option on the voting page, with a supporting video for one of the voting options, while erasing equivalent detail of the second voting option. Is that impartial? Is that proper democratic process?