How do I get 123-reg to release transferred domain?

[SiusaidhSiusaidh is verified member.]

Hi, I think I saw a discussion on this recently but I can't find it.

I bought Uganda.uk at Domainlore auction. I transferred the money. The vendor was great and initiated transfer with Nominet. The name came through on my own Nominet Online Services page. I paid the transfer fee and changed the registrar to LIVEDOMAINS. Nominet accepted the transfer. The money went through.

BUT... the Whois shows the domain still registered at 123-reg, and it seems to be stuck.

This is very frustrating. Could anyone offer advice on what they think is happening. Is it normal to have a delay like this. I completed the transfer about 3 hours ago.

Thanks, Siusaidh

 

[meslam123]

I believe LIVEDOMAINS needs to accept your domain transfer manually.

 

[MurrayMurray is verified member.]

Yeah as Meslam said, for the transfer to complete the new registrar has to accept it on their tag, most companies auto accept tag changes so it's instant but for whatever reason FastHosts don't

 

[PhilGreg]

And their UK domain team ( Fasthosts ) don't work weekends, so it will be mon or tues b4 they accept it onto their tag and you get to see the update on whois.

 

[SiusaidhSiusaidh is verified member.]

Ah, thank you, guys, I really appreciate the advice, and I'll phone them on Monday am if they don't deliver, but I think you've set my mind at rest. This domain really matters to me, because it's for my daughter and her work with very poor and vulnerable kids. I really appreciate this forum and the support it gives. THANK YOU.