Web Hosting

[clem]

I'm having a couple of uptime issues with the hosting people I'm currently with (I use two different companies, and both seem to be as bad as each other ). Neither company seems to be stable in terms of uptime, but they never tell me when the sites go down or when they are doing "maintenance" - it's up to me to see if I notice or not, and only then do they talk to me about it. A lot of "maintenance" goes on during the night - I guess because most UK people are asleep so they figure it doesn't matter, however I run a couple of US and AU websites, so these are my peak times!

I'm looking for a (UK) company who can provide an uptime guarantee, and if they go under the guarantee, the normal money back etc. I also want a company who will tell me when the sites go down, either by email or text. The current companies do have good support so when I raise a ticket, I always get a response within the hour, and they also makes changes to my domains (forwarding etc) really quickly, so this is essential in whatever company I move my hosting to.

I know I'm asking for a lot, but can anyone recommend me a company that they use that features all of the above?! There's so many comapnies out there, it's pot luck and I'd rather go with someone that's been recommended!

Thanks

Clem

 

[Whois-Search]

We use Rackspace UK:

http://www.rackspace.co.uk/superstructure/network.htm

Zero-Downtime Network™

 

[retired_member27]

Rackspace or 1800hosting.

 

[aqls]

I had problems with Rackspace.

The "fanatical support" just suddenly - puff - disappears if you actually have a problem.

All that premium for nothing.

JMO

-aqls-

 

[scooter]

I've used Rackspace for 5 years and have not had any issues with them.

On the rare occasion I have had to use their support, it's dealt with within the hour.

.

 

[charlie]

anyone prepared to hint on how much RS charge (because they dont )- particularly the windows offerings?
thanks

 

[clem]

anyone prepared to hint on how much RS charge (because they dont )- particularly the windows offerings?
thanks

I spoke to them online today and found them really pushy, and they type waaaaaaay to slow for my liking

The girl I spoke to said I was looking in the region of £200-£300 per month (although this was on a Linux box - not specified by me because it doesn't bother me either way ) and that I "probably wouldn't be able to get a deal for under £200/month with them on any package". I personally feel this is a little high, although they did say they had guaranteed 100% uptime, and in fact had had this for the past 5 years, which is interesting.

Anyway, thank you for all the suggestions so far. I have a few companies I'm looking at, but still haven't made my mind up

 

[scooter]

I joined them 5 years ago when they quoted £62 monthly and said it was a "grandad price", meaning it would never go up for as long as I had the server.

Still paying the same price.

They have upped the bandwidth. Used to be 50GB, now 100GB a month.

Now don't laugh, but this is what is running:
Hard Drive: 40GB EIDE
Memory: 552MB DDR RAM
Processor: Single AMD Duron 1300 1.3 GHz
Running Linux


Still going strong. Pumps out 40 to 55GB every month without a hitch.